Shipping Policy

Business Name: Arc Line Mobility
Contact Email: info@arclinemobility.com
Contact Phone: +1 789 2000
Website: https://arclinemobility.com

1. Introduction

At Arc Line Mobility, we are committed to delivering your electric bike or accessory promptly and safely. This Shipping Policy explains how we process, pack, and ship your orders, our delivery timeframes, and what to do if issues arise with your shipment.

This policy complies with applicable U.S. federal and state laws, including the Federal Trade Commission (FTC) Mail or Telephone Order Merchandise Rule, which governs how we must handle shipping promises, delays, and customer notifications .

2. Shipping Locations

2.1 Domestic Shipping

We currently ship exclusively to addresses within the United States, including:

• All 50 states

• The District of Columbia

2.2 Locations We Do Not Ship To

At this time, we do not ship to:

• P.O. Boxes

• APO/FPO/DPO military addresses

• U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)

• International destinations

If you require shipping to a U.S. territory or international location, please contact us at info@arclinemobility.com to inquire about future shipping expansions.

3. Order Processing Time

3.1 Standard Processing

We strive to process all orders as quickly as possible. Orders are typically processed within 1-2 business days after you receive your order confirmation email.

Business days are Monday through Friday, excluding federal holidays observed within the United States.

3.2 When Processing Begins

Under the FTC Mail or Telephone Order Merchandise Rule, our obligation to ship begins when we receive all information needed to process the order . The shipment clock starts ticking as soon as we receive your payment information, regardless of when we actually process the payment .

Processing includes:

• Verifying payment information

• Confirming order details

• Pulling products from inventory

• Quality checking items

• Packing items securely for shipment

• Generating shipping labels

3.3 Order Verification

For fraud prevention purposes, some orders may require additional verification before processing. If your order is selected for verification, we will contact you at the email address or phone number provided. Verification may delay processing by up to 2-3 business days .

3.4 Order Cutoff Time

Orders placed before 2:00 PM Eastern Time (ET) on business days will generally begin processing the same day. Orders placed after this cutoff or on weekends/holidays will begin processing on the next business day.

4. Delivery Timeframes

4.1 Our Shipping Promise

Arc Line Mobility guarantees delivery within 5-7 days maximum from the date your order ships.

This means that once your order leaves our facility, you can expect to receive it within 5-7 calendar days anywhere in the continental United States.

4.2 Total Time to Receive Your Order

To understand when you will receive your order, please add:

Processing Time (1-2 business days) + Transit Time (5-7 calendar days) = Total Delivery Time (6-9 calendar days from order placement)

For example:

• Order placed on Monday: Ships by Wednesday, delivers by following Tuesday-Wednesday

• Order placed on Friday: Ships by Tuesday, delivers by following Sunday-Monday

4.3 Delivery Estimates by Product Type

4.4 Delivery Timeframe Basis

All shipment claims are based on facts available to us at the time of the promise, including:

• Historical carrier performance data

• Current carrier transit times

• Seasonal shipping patterns

• Geographic proximity to our distribution centers

5. Shipping Carriers and Methods

5.1 Carrier Partners

We partner with leading carriers to ensure reliable delivery:

For E-Bikes (Freight):

• FedEx Freight

• UPS Freight

• R+L Carriers

• XPO Logistics

For Accessories (Small Parcel):

• FedEx Ground

• UPS Ground

• USPS Priority Mail

5.2 Shipping Method Selection

We select the most appropriate carrier based on:

• Delivery destination

• Package dimensions and weight

• Service level requirements

• Carrier performance history

You will not be able to select a specific carrier at checkout, but you will receive tracking information once your order ships.

5.3 Shipping Fees

Shipping fees are calculated based on:

• Order weight and dimensions

• Delivery destination

• Shipping method selected

All shipping charges are clearly displayed at checkout before you complete your purchase.

Free Shipping: Qualifying orders may be eligible for free standard shipping. Eligibility requirements (such as minimum order value) will be clearly indicated on our website.

6. Tracking Your Order

6.1 Tracking Information

Once your order ships, you will receive a shipping confirmation email containing:

• Tracking number(s)

• Carrier information

• Link to track your package

• Estimated delivery date

6.2 Tracking Updates

Please allow up to 48 hours for tracking information to appear on the carrier’s website after receiving your shipping confirmation. This delay is normal as carriers update their systems.

6.3 Monitoring Delivery

We recommend monitoring your tracking information regularly, especially on the scheduled delivery date. Some carriers may require a signature for e-bike deliveries.

7. Shipping to Residential Addresses

7.1 Residential Delivery

Most e-bike shipments are delivered to residential addresses via freight carriers that offer:

• Curbside delivery (driver brings item to your driveway or curb)

• Liftgate service (included for heavy items)

7.2 What to Expect on Delivery Day

For freight deliveries:

• The carrier will contact you 24-48 hours before delivery to schedule a delivery window

• A signature is required for all e-bike deliveries

• Please inspect the package for visible damage before signing

• If you cannot be present, you may need to reschedule or authorize an alternative delivery location

7.3 Access Issues

If your delivery address has limited access (narrow streets, gated communities, stairs, etc.), please note this in your order comments or contact us at info@arclinemobility.com so we can coordinate with the carrier.

8. Shipping to Businesses

8.1 Business Address Deliveries

Shipping to a business address during regular business hours (Monday-Friday, 9 AM-5 PM local time) often results in smoother delivery as:

• Businesses typically have loading docks or receiving areas

• Someone is usually available to accept and sign for deliveries

• Commercial addresses may have fewer access restrictions

8.2 Commercial Delivery Requirements

For business deliveries, please ensure:

• Your business name is included in the address

• Receiving department or loading dock hours are specified (if applicable)

• Someone is available to sign during business hours

9. International Shipping and Territories

9.1 Current Limitations

As stated in Section 2, Arc Line Mobility currently ships only within the United States (excluding territories). We do not offer international shipping at this time.

9.2 Future Expansion

We are actively working to expand our shipping capabilities. If you are interested in shipping to a U.S. territory or international location, please email info@arclinemobility.com to be notified when we expand our shipping zones.

10. Shipping Delays

10.1 Delay Notification

If we cannot ship your order within the promised timeframe (or within 30 days if no timeframe was stated), we will comply with the FTC Mail or Telephone Order Merchandise Rule by :

1. Notifying You: We will send you a delay notification by email within the original shipment timeframe

2. Providing Options: The notification will include:

   • A revised shipment date

   • A statement of your right to cancel and receive a full and prompt refund

   • Instructions on how to exercise your cancellation right

10.2 Types of Delays

For definite delays of up to 30 days: We may treat your silence as agreement to the delay if we provide you with a definite revised shipment date and a means to cancel at our expense .

For indefinite delays or delays beyond 30 days: We must obtain your express consent to the delay. If you do not provide consent, we will promptly refund all money you paid without being asked .

For second and subsequent delays: We must obtain your express consent to each additional delay. If you do not provide consent, we will promptly refund all money you paid without being asked .

10.3 Causes of Delays

Delays may occur due to factors beyond our control, including:

• Severe weather conditions

• Natural disasters

• Carrier capacity issues

• Public health emergencies

• Supply chain disruptions

• Peak holiday shipping volumes

10.4 Order Cancellation Due to Delay

If your order is delayed and you choose to cancel, we will process your refund promptly. Refunds will be issued to your original payment method and should appear within 5-10 business days, depending on your financial institution.

11. Order Changes and Cancellations

11.1 Changing Your Shipping Address

If you need to change your shipping address:

• Before processing: Contact us immediately at info@arclinemobility.com. If your order has not yet begun processing, we can update the address.

• After processing: Once your order has been processed, we cannot guarantee address changes. If the carrier allows redirects, we will assist you, but additional fees may apply.

11.2 Cancelling Your Order

• Before shipping: You may cancel your order for a full refund by contacting info@arclinemobility.com.

• After shipping: Once your order has shipped, it is subject to our Refund & Return Policy. Please refer to that policy for return instructions.

12. Receiving Your Order

12.1 Inspection Upon Delivery

When your order arrives, please inspect it carefully:

• For freight deliveries: Inspect before signing. Note any visible damage on the delivery receipt.

• For small parcel deliveries: Inspect the package for damage before opening.

12.2 Signature Requirements

Most e-bike shipments require a signature upon delivery. If you are unable to be present:

• The carrier may leave a notice with rescheduling instructions

• You may be able to authorize “release without signature” through the carrier (at your own risk)

• Contact the carrier directly using the information in your tracking email

12.3 Refused Deliveries

If you refuse a delivery without prior authorization from Arc Line Mobility:

• The package will be returned to us

• You will be responsible for all shipping costs (both original and return)

• Refunds will be processed minus shipping costs upon receipt of the returned item

13. Lost, Stolen, or Damaged Shipments

13.1 Damaged in Transit

If your item arrives damaged:

1. Document the Damage: Take clear photos of:

   • The outer packaging showing damage

   • The damaged product from multiple angles

   • Any visible damage to internal packaging

2. Contact Us Immediately: Email info@arclinemobility.com within 48 hours of delivery with:

   • Your order number

   • Photos of the damage

   • Description of the issue

3. We Will Assist: We will work with the carrier to file a claim and arrange for repair, replacement, or refund as appropriate.

13.2 Lost Shipments

If your tracking information shows no movement for an extended period (10+ business days) and your package appears lost:

1. Contact Us: Email info@arclinemobility.com with your order number

2. We Investigate: We will initiate a trace with the carrier

3. Resolution: Once a package is confirmed lost, we will either:

   • Send a replacement at no cost to you

   • Issue a full refund to your original payment method

13.3 Stolen Packages

Arc Line Mobility is not responsible for packages that are marked as delivered but subsequently stolen. However, we will help you:

1. Verify the delivery details with the carrier

2. Provide documentation for insurance claims or police reports

3. Assist in any investigation

We recommend:

• Monitoring tracking information closely on delivery day

• Having packages delivered to a secure location

• Installing security cameras if package theft is common in your area

14. Multiple Shipment Orders

14.1 Split Shipments

Some orders may ship in multiple packages, especially if you ordered both an e-bike and accessories. You will receive:

• A separate shipping confirmation for each package

• Individual tracking numbers for each shipment

14.2 Delivery Timing

Packages may arrive on different days. Please allow all packages to arrive before contacting us about missing items.

15. Pre-Order Shipping

15.1 Pre-Order Processing

For pre-ordered items:

• The estimated shipping date will be clearly stated on the product page

• This date is an estimate and may change due to manufacturing or supply chain factors

• You will be notified of any significant delays

15.2 Payment for Pre-Orders

When you pre-order:

• Your payment method is authorized at the time of order

• Your card is charged when the item ships, unless otherwise stated

• You may cancel a pre-order at any time before shipment for a full refund

16. Holiday Shipping

16.1 Peak Season Delays

During peak holiday periods (November-December), shipping carriers may experience higher than normal volumes. While we maintain our 5-7 day delivery commitment, please note:

• Processing may take slightly longer due to order volume

• Carriers may experience delays beyond our control

• We recommend ordering early for holiday delivery

16.2 Holiday Cutoff Dates

We will post holiday cutoff dates on our website and in our holiday shipping announcement to help you plan your purchases.

17. Shipping Policy Compliance

17.1 FTC Compliance

This Shipping Policy complies with the FTC Mail or Telephone Order Merchandise Rule by :

17.2 Google Merchant Center Compliance

This policy meets Google Merchant Center requirements for transparent shipping information, including:

• Clear delivery timeframes

• Shipping locations

• Carrier information

• Tracking disclosure

18. Changes to This Shipping Policy

We reserve the right to update, change, or modify this Shipping Policy at any time without prior notice. The most current version will be posted on our website with the “Last Updated” date. Your continued use of our website or purchase of products following the posting of changes constitutes your acceptance of those changes.

19. Contact Information

If you have any questions, concerns, or special shipping requests, please contact us:

Email: info@arclinemobility.com
Phone: +1 789 2000
Hours: Monday-Friday, 9:00 AM – 5:00 PM (Eastern Time)

For shipping inquiries, please include your order number (if applicable) and a detailed description of your question or concern.

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By placing an order with Arc Line Mobility, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.