Privacy Policy

Business Name: Arc Line Mobility
Contact Email: info@arclinemobility.com
Contact Phone: +1 779-895-5946
Website: https://arclinemobility.com

1. Introduction

Arc Line Mobility (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store that sells electric bikes, accessories, and related mobility products.

This policy complies with applicable U.S. federal and state privacy laws, including the Federal Trade Commission (FTC) Act Section 5 (prohibiting unfair or deceptive practices), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant U.S. privacy regulations .

Please read this policy carefully. By accessing or using our website, you acknowledge you have read and understood this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our website, including:

2.1 Personal Identifiers

2.2 Commercial Information

• Products purchased, returned, or considered

• Transaction history and order details

• Customer service correspondence 

2.3 Internet and Network Activity

• IP address and device identifiers

• Browser type and version

• Operating system

• Browsing history on our site

• Interaction with our emails and advertisements

• Cookie IDs and mobile ad IDs 

2.4 Geolocation Data

• General location information derived from your IP address (city/state level)

• We do not collect precise GPS location without your consent 

2.5 Inferences

Preferences, characteristics, and behavioral data drawn from your interactions with our site to improve product recommendations .

2.6 Sensitive Personal Information (Limited Use)

Under the CCPA, sensitive personal information includes :

• Account login credentials (username/password combinations)

• Financial account information (processed by third-party payment processors)

• Government identifiers (collected only when necessary for fraud prevention or compliance)

We do not use or disclose sensitive personal information for purposes other than those expressly permitted by law .

3. How We Collect Your Information

We collect information through:

3.1 Direct Interactions

• Account registration

• Order placement

• Customer service inquiries

• Product reviews and comments

3.2 Automated Technologies

• Cookies and similar tracking technologies

• Log files

• Web beacons

• Analytics tools 

3.3 Third-Party Sources

• Payment processors (transaction confirmation)

• Shipping carriers (delivery verification)

• Fraud prevention services

• Marketing partners (with your consent) 

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 To Fulfill Your Orders and Provide Services

4.2 To Improve and Personalize Your Experience

4.3 To Communicate With You

4.4 To Comply With Legal Obligations

4.5 For Fraud Prevention and Security

We use your information to :

• Detect and prevent fraudulent transactions

• Protect against unauthorized access

• Verify identity for high-value purchases

• Maintain the security of our platform

5. Children’s Privacy (COPPA Compliance)

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are under 13, do not use or provide any information on this website.

5.1 COPPA Amendments (Effective April 2025)

In compliance with the amended Children’s Online Privacy Protection Act (COPPA) Rule :

• Child-Directed Content: We do not target children with our marketing or promotional materials. Our products (electric bikes) are not intended for children under 13.

• Marketing Considerations: We do not run ads during children’s programming, use influencers popular with children, or create campaigns designed to appeal to children .

• Mixed-Audience Websites: If we determine any section of our site could appeal to children, we will implement age screening before collecting personal information .

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information immediately. If you believe we might have any information from or about a child under 13, please contact us at privacy@arclinemobility.com.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

6.2 Types of Cookies We Use

6.3 Your Cookie Choices

Most web browsers allow you to control cookies through settings. However, disabling certain cookies may affect website functionality.

Do Not Track Signals: Some browsers transmit “Do Not Track” signals. We currently do not respond to these signals, but you can opt out of tracking cookies through your browser settings .

7. How We Share Your Information

7.1 Third-Party Service Providers

We share your information with trusted third parties who perform services on our behalf :

7.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities .

7.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

7.4 No Sale of Personal Information

Arc Line Mobility does not sell personal information in exchange for money . However, we may share certain identifiers and internet activity information with advertising partners to optimize ad effectiveness, which could be considered a “sale” or “sharing” under the CCPA .

8. Data Security (PCI DSS Compliance)

8.1 Our Security Commitment

We implement and maintain reasonable security procedures and practices appropriate to the nature of the information we protect .

8.2 PCI DSS v4 Compliance

As a merchant accepting online payments, we comply with the Payment Card Industry Data Security Standard (PCI DSS) version 4 :

8.3 Third-Party Payment Processing

We do not store full payment card details on our servers. All payment information is collected and processed directly by our PCI DSS-compliant third-party payment processors. We only receive confirmation of payment status, not your full card details .

8.4 Data Security Measures

We maintain :

• Administrative safeguards (policies, training)

• Physical safeguards (access controls)

• Technical safeguards (encryption, firewalls, anti-virus software)

• Regular security testing and monitoring

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which we collected it .

9.1 Retention Periods

9.2 Data Disposal

When information is no longer needed, we securely delete or anonymize it .

10. Your Privacy Rights

10.1 Rights for All U.S. Consumers

Regardless of your state of residence, you have the right to :

• Opt out of marketing emails (click unsubscribe link)

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information (subject to legal exceptions)

10.2 California Consumer Privacy Act (CCPA) Rights

If you are a California resident, the CCPA grants you additional rights :

Right to Know / Access

You may request information about the categories and specific pieces of personal information we have collected about you in the past 12 months .

Right to Delete

You may request deletion of personal information we have collected from you, subject to certain exceptions .

Right to Correct

You may request correction of inaccurate personal information .

Right to Opt Out of Sale or Sharing

You have the right to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising .

Arc Line Mobility does not sell personal information in exchange for money. However, we may share identifiers and internet activity with advertising partners. You can opt out by :

• Clicking “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” in our website footer

• Enabling Global Privacy Control (GPC) in your browser

Right to Limit Use of Sensitive Personal Information

We only use sensitive personal information for purposes permitted by CCPA regulations (identity verification, fraud prevention, account security, payment processing) .

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights .

10.3 Categories of Personal Information Disclosed (Past 12 Months)

10.4 Categories of Personal Information “Sold” or “Shared” (Past 12 Months)

10.5 How to Exercise Your Rights

To exercise your California privacy rights :

Submit a request to:

• Email: privacy@arclinemobility.com

• Phone: +1 789 2000

• Online: [Privacy Request Form link]

Verification Process:
We will verify your identity by matching information you provide with information we have on file. We may request additional verification for sensitive requests .

Authorized Agents:
You may designate an authorized agent to make requests on your behalf. The agent must provide written permission signed by you and verify their identity .

Response Timing:
We will acknowledge receipt within 10 business days and provide a substantive response within 45 calendar days (extendable by another 45 days with notice) .

11. Online Marketplace Seller Requirements (15 USC 45f)

If you are a high-volume third-party seller on our platform (with aggregate annual gross revenues of $20,000 or more), we are required by federal law to collect and verify certain information :

11.1 Information Collected from Sellers

• Bank account information for payment processing

• Government-issued identification

• Business tax identification number

• Current working email and phone number

• Physical address 

11.2 Information Disclosed to Consumers

We disclose to consumers on product listing pages :

• Seller name or company name

• Physical address (or country/state if residential)

• Contact information for direct communication

• Reporting mechanism for suspicious activity

11.3 Data Security for Seller Information

Seller information collected under 15 USC 45f is protected by reasonable security procedures and used only for the purposes required by law .

12. International Data Transfers

12.1 Data Storage Location

Your personal information is stored on servers located in the United States. By providing information to us, you consent to the transfer and storage of your information in the United States .

12.2 No International Transfers

We do not transfer your personal information outside the United States for processing, except as required for specific services (e.g., if you purchase from outside the U.S. and we need to arrange international shipping, which we currently do not offer) .

13. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit .

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. The most current version will be posted on our website with the “Last Updated” date .

If we make material changes, we will notify you by email (if we have your email address) or through a notice on our website prior to the change becoming effective.

15. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices:

Privacy Officer
Arc Line Mobility
Email: info@arclinemobility.com
Phone: +1 779-895-5946
Hours: Monday-Friday, 9:00 AM – 5:00 PM (Eastern Time)

For privacy rights requests, please include “Privacy Request” in your email subject line.

California Resident Summary

By using the Arc Line Mobility website, you acknowledge that you have read and understood this Privacy Policy.