Terms of Service
Business Name: Arc Line Mobility
Contact Email: info@arclinemobility.com
Contact Phone: +1 789 2000
Website: https://arclinemobility.com
1. Introduction and Acceptance of Terms
Welcome to Arc Line Mobility. These Terms of Service (“Terms,” “Agreement”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Arc Line Mobility (“Company,” “we,” “us,” or “our”) governing your access to and use of our website, products, and services.
By accessing our website at https://arclinemobility.com, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access our website or purchase our products .
These Terms comply with applicable U.S. federal and state laws, including the Federal Trade Commission (FTC) Mail or Telephone Order Merchandise Rule, the Uniform Commercial Code (UCC), and relevant consumer protection statutes .
2. Eligibility and Account Registration
2.1 Eligibility
To purchase products from Arc Line Mobility, you must:
Be at least 18 years of age
Reside in the United States (including all 50 states and the District of Columbia)
Possess a valid form of payment accepted by us
Provide accurate, current, and complete information as prompted during the ordering process
2.2 Account Responsibility
If you create an account on our website, you are responsible for:
Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use of your account
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion .
3. Product Information and Pricing
3.1 Product Descriptions
We endeavor to describe and display our electric bikes, accessories, and related mobility products as accurately as possible. However, we do not warrant that product descriptions, images, specifications, pricing, or other content on our site are completely accurate, current, reliable, or error-free .
Product colors and finishes may appear differently on your screen due to monitor settings, lighting conditions, and photography techniques. We recommend reviewing the product specifications carefully before purchasing.
3.2 Pricing and Availability
All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to modify prices at any time prior to accepting your order. Products are offered for sale subject to availability, and we may limit quantities available for purchase .
3.3 Pricing Errors
In the event a product is listed at an incorrect price due to typographical error, technical issue, or inaccurate pricing information from suppliers, we reserve the right to:
Refuse or cancel any orders placed for the product at the incorrect price
Notify you of the pricing error and provide you with the option to confirm your order at the correct price
Cancel your order even if it has been confirmed and your payment method has been charged
If your payment method was charged for an order that is canceled due to a pricing error, we will issue a full refund to your original method of payment promptly .
4. Order Acceptance and Contract Formation
4.1 Order Process
When you place an order through our website, you are making an offer to purchase products from us. The steps involved in the order process are:
Order Submission: You submit your order by completing the checkout process
Order Confirmation: You receive an email acknowledging receipt of your order (this is not an acceptance of your offer)
Order Acceptance: We accept your offer and form a contract when we dispatch the product(s) to you and send a shipping confirmation email
Order Cancellation: We reserve the right to cancel your order at any time before dispatch for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud
4.2 Order Verification
To protect against fraud and verify transactions, we may:
Verify billing information with your financial institution
Contact you to confirm order details before processing
Request additional documentation for high-value orders
Decline or cancel orders that cannot be successfully verified
Orders placed through Google Merchant Center or Google Shopping are subject to the same verification processes .
5. Payment Terms
5.1 Accepted Payment Methods
We accept the following payment methods:
Visa, Mastercard, American Express, and Discover credit cards
Visa and Mastercard debit cards
Apple Pay and Google Pay
PayPal
Arc Line Mobility gift cards
5.2 Payment Processing
All payments are processed through PCI-DSS compliant payment processors. We do not store full payment card details on our servers. By providing payment information, you represent and warrant that:
You are authorized to use the payment method
The payment information you provide is accurate and complete
You authorize us to charge the full amount of your order, including applicable taxes and shipping fees
You will pay charges incurred by you or any users of your account at the prices in effect at the time charges are incurred
5.3 Fraud Prevention
We utilize fraud detection tools to analyze orders for potential fraud. Suspicious orders may be subject to manual review, delay, or cancellation. If we suspect fraudulent activity, we reserve the right to report such activity to relevant authorities and share information with payment processors and law enforcement as necessary .
6. Shipping and Delivery
6.1 Shipping Policy
Our shipping practices are governed by our Shipping Policy, which is incorporated into these Terms by reference. Key shipping terms include:
Processing Time: Orders are typically processed within 1-3 business days after payment verification. The shipping clock begins when we receive all information needed to process the order, regardless of when payment is actually processed .
Shipment Promises: Any shipment timeframes provided (e.g., “ships in 24-48 hours”) are based on our reasonable expectations at the time of the promise. We base these claims on facts, not hopes, as required by the FTC Mail or Telephone Order Merchandise Rule .
6.2 Delivery Delays
If we cannot ship within the promised time (or within 30 days if no promise was made), we will:
Notify you of the delay within the original shipment timeframe
Provide a revised shipment date
Explain your right to cancel the order and receive a full prompt refund
For delays of up to 30 days, we may treat your silence as agreement to the delay. For longer delays, we must obtain your explicit consent. If you do not provide consent, we will promptly refund all money paid .
6.3 Risk of Loss
All items purchased from Arc Line Mobility are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. You are responsible for filing any claims with the carrier for lost or damaged shipments .
7. Returns, Refunds, and Exchanges
7.1 Return Policy
Our return and refund practices are governed by our Refund & Return Policy, which is incorporated into these Terms by reference. By making a purchase, you agree to the terms of that policy.
7.2 Consumer Rights
Nothing in these Terms or our Return Policy limits your statutory rights under applicable U.S. consumer protection laws. We do not and cannot restrict, modify, or exclude your right to remedies for products that do not meet consumer guarantees, including implied warranties of merchantability and fitness for a particular purpose under the Uniform Commercial Code .
Any timeframes specified in our Return Policy (such as 30-day return windows) do not limit your statutory rights regarding defective products. If a product fails to meet consumer guarantees, you may have rights beyond our standard return policy .
8. Warranties and Disclaimers
8.1 Product Warranties
Arc Line Mobility provides express warranties for electric bikes as detailed in our Warranty Policy, which is incorporated into these Terms by reference. The warranty periods specified apply to the original purchaser only and are not transferable .
For products not covered by our express warranty, or for which the manufacturer provides a separate warranty, we pass through the manufacturer’s warranty to you. In such cases, Arc Line Mobility does not provide any direct warranties .
8.2 Disclaimer of Implied Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT AS EXPRESSLY PROVIDED IN OUR WARRANTY POLICY, ARC LINE MOBILITY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
THE WEBSITE OR SERVICES WILL FUNCTION UNINTERRUPTED, SECURE, OR ERROR-FREE
DEFECTS WILL BE CORRECTED
THE WEBSITE OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
PRODUCT INFORMATION IS ACCURATE, COMPLETE, OR RELIABLE
Some jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you .
9. Limitation of Liability
9.1 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ARC LINE MOBILITY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO:
THE USE OR INABILITY TO USE OUR PRODUCTS OR WEBSITE
THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES
UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OUR WEBSITE
ANY OTHER MATTER RELATING TO OUR PRODUCTS OR SERVICES
9.2 Cap on Liability
TO THE EXTENT NOT PROHIBITED BY LAW, THE TOTAL LIABILITY OF ARC LINE MOBILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR PRODUCTS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCTS GIVING RISE TO THE CLAIM.
This limitation of liability applies regardless of whether we have been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy .
9.3 Exceptions
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited under applicable law
10. Intellectual Property Rights
10.1 Ownership
All content on the Arc Line Mobility website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Arc Line Mobility or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws .
10.2 Trademarks
“Arc Line Mobility,” the Arc Line Mobility logo, and other marks indicated on our website are trademarks or registered trademarks of Arc Line Mobility in the United States and other countries. You may not use these marks without our prior written permission.
10.3 License to Use Content
By submitting content to our website (including product reviews, photos, or comments), you grant Arc Line Mobility a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all rights to such content .
11. Privacy and Data Protection
11.1 Privacy Policy
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to the data practices described in our Privacy Policy.
11.2 California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as amended. These rights are detailed in our Privacy Policy and include the right to know what personal information we collect, the right to delete personal information, the right to opt out of sales or sharing of personal information, and the right to non-discrimination for exercising your privacy rights .
11.3 Data Location
We maintain personal information in accordance with applicable laws. If we intend to maintain your personal information outside the United States, we will disclose this to you and obtain your explicit consent where required by law .
12. User Conduct and Prohibited Activities
You agree not to engage in any of the following prohibited activities:
Using our website for any unlawful purpose or in violation of any local, state, national, or international law
Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity
Interfering with or disrupting our website or servers or networks connected to our website
Attempting to gain unauthorized access to any portion of our website, other accounts, computer systems, or networks
Collecting or storing personal data about other users without their express permission
Reselling or redistributing any products purchased from Arc Line Mobility without our prior written consent
Using robots, spiders, scrapers, or similar data mining tools to access our website
13. Links to Third-Party Websites
Our website may contain links to third-party websites or services that are not owned or controlled by Arc Line Mobility. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Arc Line Mobility shall not be liable for any damage or loss caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such website .
14. Force Majeure
Arc Line Mobility shall not be liable for any delay or failure in performance resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation facilities, fuel, energy, labor or materials, or delays caused by suppliers or carriers .
15. Dispute Resolution
15.1 Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded .
15.2 Informal Resolution
Before filing any claim, you agree to attempt to resolve any dispute informally by contacting us at support@arclinemobility.com. We will attempt to resolve the dispute internally as soon as possible. The parties agree to negotiate resolution of the dispute in good faith for at least 30 days before initiating any formal proceedings.
15.3 Arbitration Agreement
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
At our sole discretion, any dispute arising out of or relating to these Terms or your purchase of products from Arc Line Mobility may be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in the state of your residence, or at another mutually agreed location .
Class Action Waiver: You agree that any arbitration or proceeding shall be conducted on an individual basis and not in a class, consolidated, or representative action. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding.
Jury Trial Waiver: If for any reason a claim proceeds in court rather than through arbitration, you and Arc Line Mobility agree to waive any right to a jury trial.
15.4 Small Claims Court
Notwithstanding the foregoing, either party may bring an individual action in small claims court if the action is within that court’s jurisdiction and is brought on an individual basis only.
16. Indemnification
You agree to indemnify, defend, and hold harmless Arc Line Mobility, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that arise from or relate to:
Your use of our website or products
Your violation of these Terms
Your violation of any rights of another party
Any content you submit to our website
17. Modifications to Terms
We reserve the right to update, change, or replace any part of these Terms at any time without prior notice. The most current version of the Terms will be posted on our website with the “Last Updated” date. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or purchase of products following the posting of any changes constitutes acceptance of those changes .
18. Severability
If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The remaining provisions will continue in full force and effect.
19. Waiver
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Arc Line Mobility’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
20. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, Payment Policy, and Warranty Policy, constitute the entire agreement between you and Arc Line Mobility regarding your use of our website and purchase of our products, superseding any prior agreements or understandings.
21. Contact Information
If you have any questions about these Terms, please contact us:
Email: info@arclinemobility.com
Phone: +1 789 2000
Hours: Monday-Friday, 9:00 AM – 5:00 PM (EST)
Arc Line Mobility
[Your Business Address – Optional]
By using this website and/or purchasing products from Arc Line Mobility, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.