Payment Policy

Business Name: Arc Line Mobility
Contact Email: info@arclinemobility.com
Contact Phone: +1 789 2000
Website: https://arclinemobility.com

1. Introduction

At Arc Line Mobility, we are committed to providing a secure, transparent, and reliable payment experience for all our customers. This Payment Policy explains how we process payments, the methods we accept, our security measures, and your rights and responsibilities when making a purchase from our website.

This policy complies with applicable U.S. federal and state laws, including Federal Trade Commission (FTC) regulations governing electronic payments and billing practices , as well as Payment Card Industry Data Security Standard (PCI DSS) requirements for safeguarding payment information .

2. Accepted Payment Methods

We offer a variety of payment options to provide flexibility and convenience for our customers. All payments are processed in U.S. dollars (USD).

2.1 Credit and Debit Cards

We accept the following credit and debit cards :

• Visa (credit and debit)

• Mastercard (credit and debit)

• American Express

2.2 Digital Wallets

For faster checkout, we accept the following digital payment methods :

• Apple Pay

• Google Pay

• PayPal

2.3 Bank and Wire Transfers

2.4 Payment Methods We Do Not Accept

We do not accept the following forms of payment:

• Personal checks

• Money orders

• Cashier’s checks

• Cash (by mail)

3. Secure Checkout Statement

Your security is our highest priority. Arc Line Mobility has implemented industry-standard security measures to protect your payment information throughout the transaction process.

3.1 PCI DSS Compliance

Arc Line Mobility complies with the Payment Card Industry Data Security Standard (PCI DSS) version 4.0.1, which went into effect in April 2025 . As an ecommerce merchant, we have fully outsourced our payment card processing operations to PCI DSS-compliant third-party payment processors .

We do not electronically store, process, or transmit any payment card data on our own systems or premises . All payment information is securely collected and processed by our PCI DSS-compliant payment partners, which significantly reduces security risks to your data.

3.2 Encryption Technology

Our checkout process uses 256-bit Secure Socket Layer (SSL) encryption technology to protect your personal and payment information during transmission. When you see a lock icon in your browser’s address bar, you can be assured that your data is encrypted and secure.

3.3 Embedded Payment Processing

Our website uses secure inline frames (iframes) to display payment forms that are hosted and maintained by our PCI DSS-compliant payment processors . This means that when you enter your payment information, you are interacting directly with our payment partners’ secure systems, not with Arc Line Mobility’s servers.

These payment pages are protected against malicious scripts targeting payment card data through techniques that permit only authorized scripts to run and alert us to unauthorized changes .

4. Payment Authorization

4.1 Your Authorization

When you provide payment information to complete a purchase, you represent and warrant that :

• You have the legal right to use the payment method you have selected

• The payment information you provide is accurate, current, and complete

• You authorize Arc Line Mobility (or our third-party payment processors) to charge the full amount of your order, including all applicable taxes, shipping fees, and any other charges clearly disclosed at checkout

4.2 Pre-Authorization Holds

When you place an order, we may request a pre-authorization hold on your payment method to verify that sufficient funds are available and to prevent fraud. This hold is temporary and will be released according to your financial institution’s policies, typically within 3-5 business days. The actual charge will not be processed until your order is prepared for shipment .

4.3 Order Verification

To ensure that charges to customers’ credit cards, debit cards, and other accounts are properly authorized, as required by the FTC, we may take steps to verify your identity and payment method before processing your order . These steps may include:

• Verifying your billing address with your card issuer through Address Verification Service (AVS) 

• Requiring the Card Verification Value (CVV) code from your card, which helps ensure you have physical access to the card 

• Contacting you directly to confirm order details for high-value purchases

• Requesting additional documentation for orders that trigger our fraud prevention protocols

5. Billing Verification Policy

5.1 Address Verification Service (AVS)

We use AVS to compare the billing address you provide with the address on file with your card issuer. Mismatches may indicate possible stolen card use and can result in your order being flagged for additional review or cancellation .

5.2 CVV Verification

Requiring the CVV (the three- or four-digit security code on your card) ensures that the buyer has physical access to the card. This is a standard security measure against card-not-present fraud .

5.3 Failed Verification

If your payment information cannot be successfully verified, we may:

• Contact you to request additional information

• Place your order on hold pending manual review

• Cancel your order and notify you of the cancellation

Orders that cannot be successfully verified may be canceled to protect both you and Arc Line Mobility from fraudulent transactions.

6. Fraud Prevention Measures

Arc Line Mobility employs a multi-layered approach to fraud prevention, combining advanced technology with manual review processes .

6.1 Fraud Detection Methods

We utilize the following fraud detection techniques to identify and prevent fraudulent transactions :

6.2 Warning Signs We Monitor

Our fraud prevention systems are designed to detect red flags including :

• Mismatched billing and shipping addresses

• High-velocity transactions (multiple rapid orders)

• IP addresses from unusual locations or using proxies/VPNs

• Multiple failed payment attempts

• Suspicious email addresses (random strings or temporary email accounts)

• Large or bulk orders from new or inactive accounts

• Device or browser inconsistencies

• Unusual shopping behavior patterns

6.3 Manual Review Process

Orders flagged by our automated systems may be subject to manual review by our fraud prevention team. During this process, we may:

• Contact you by phone or email to verify your identity and order details

• Request additional documentation, such as a copy of your government-issued ID or a recent utility bill

• Place your order on hold pending successful verification

High-value or unusual orders are reviewed before approval to minimize false positives while maintaining security .

6.4 Fraudulent Transactions

If we suspect fraudulent activity, we reserve the right to :

• Cancel the order immediately

• Report the activity to relevant authorities and payment card networks

• Share information with payment processors and law enforcement as necessary

• Block future transactions from the same payment method, IP address, or device

7. Payment Processing Timeline

7.1 When Your Card Is Charged

Your payment method will be charged at the time your order is placed, but the actual capture of funds typically occurs when your order is prepared for shipment. This is standard practice for ecommerce merchants and helps us verify inventory availability before completing the transaction.

7.2 Order Confirmation

After successfully placing your order, you will receive an order confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order but confirms that we have received your payment information and begun processing .

7.3 Shipping Confirmation

When your order ships, you will receive a shipping confirmation email. At this point, your payment is finalized and the transaction is complete.

8. Declined Payments

8.1 Reasons for Declined Payments

Payments may be declined for several reasons, including:

• Insufficient funds

• Incorrect payment information

• Card issuer’s fraud prevention measures

• AVS or CVV verification failures

• Exceeding credit limit

• Expired card

8.2 What to Do If Your Payment Is Declined

If your payment is declined:

1. Verify that all payment information entered is correct

2. Contact your card issuer to ensure there are no holds on your account

3. Try an alternative payment method

4. Contact our customer support team at support@arclinemobility.com for assistance

8.3 Order Cancellation

If payment cannot be successfully processed after multiple attempts, your order will be automatically canceled. You will receive notification of the cancellation and will not be charged.

9. Pricing and Taxes

9.1 Pricing Accuracy

All prices on our website are listed in U.S. dollars and are subject to change without notice. While we strive for accuracy, errors may occur. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price, even if your payment method has been charged. If your payment was charged for a canceled order due to a pricing error, we will issue a full refund to your original method of payment.

9.2 Sales Tax

Applicable sales tax will be calculated and displayed at checkout based on:

• The ship-to address you provide

• Current tax rates for that jurisdiction

• Applicable state and local tax laws

You are solely responsible for all applicable taxes assessed in connection with your purchase .

9.3 Shipping Fees

Shipping fees are calculated based on the weight, dimensions, and destination of your order. All shipping charges will be clearly displayed at checkout before you complete your purchase.

10. Refunds and Chargebacks

10.1 Refund Processing

When a refund is issued in accordance with our Refund & Return Policy:

• Refunds will be processed to the original payment method used for the purchase

• Processing time varies by payment method and financial institution, typically 5-10 business days

• You will receive email confirmation when your refund has been processed

10.2 Chargeback Policy

A chargeback occurs when a customer disputes a charge with their card issuer and requests a reversal of the transaction.

If you have a question about a charge on your statement, please contact us first at support@arclinemobility.com before filing a chargeback. We are committed to resolving any issues promptly and amicably.

If a chargeback is filed:

• We will provide the card issuer with documentation of the transaction, including proof of delivery and any relevant communications

• If the chargeback is determined to be unwarranted (“friendly fraud”), the transaction may be re-applied to your account 

• Repeated chargebacks may result in your account being flagged and future orders being declined

10.3 Unauthorized Transaction Claims

If you believe an unauthorized transaction has been made using your payment method, you should:

1. Immediately contact your card issuer or bank to report the unauthorized charge

2. Notify us at support@arclinemobility.com so we can assist in the investigation

3. File a police report if appropriate

11. Dispute Resolution

11.1 Billing Disputes

If you have a dispute regarding any payment made to Arc Line Mobility, you must submit notice of such dispute in writing to info@arclinemobility.com within thirty (30) days of the transaction date . Any amounts not disputed within this thirty-day period will be considered valid.

11.2 Resolution Process

We will work with you in good faith to resolve any billing disputes promptly. If we are unable to resolve the dispute directly, you may have the right to pursue other remedies as provided in our Terms and Conditions.

12. Third-Party Payment Processors

12.1 Processor Relationships

Arc Line Mobility partners with trusted third-party payment processors to handle all payment transactions. These processors are PCI DSS compliant and are responsible for the secure collection, processing, and storage of your payment information .

12.2 Processor Terms

When you make a purchase, your payment information is collected and processed subject to the terms of service and privacy policies of our payment processors . We encourage you to review these policies, which are available on the processors’ websites.

12.3 Limitation of Liability

Arc Line Mobility is not responsible for the collection, use, sharing, or security of your billing information by third-party payment processors, except as required by applicable law .

13. Promotional Codes and Discounts

13.1 Promo Code Usage

From time to time, Arc Line Mobility may offer promotional codes or discounts. When using a promotional code:

• Only one promotional code may be applied per order unless otherwise specified

• Promotional codes may have expiration dates and other restrictions

• Promotional codes cannot be applied to previous purchases

• We reserve the right to cancel or modify promotions at any time

13.2 Promo Code Abuse

Promo code abuse, including using multiple accounts to exploit one-time codes or creating accounts to redeem multiple discounts, is strictly prohibited . Such activity may result in:

• Cancellation of affected orders

• Forfeiture of promotional discounts

• Suspension of your account

14. Gift Cards

14.1 Purchasing Gift Cards

Arc Line Mobility gift cards can be purchased through our website. Gift cards are:

• Delivered electronically to the recipient’s email address

• Redeemable only on the Arc Line Mobility website

• Non-refundable and non-transferable

• Not redeemable for cash except where required by law

14.2 Using Gift Cards

To use a gift card:

• Enter the gift card code during checkout

• If your order total exceeds the gift card balance, you may pay the remaining balance with another accepted payment method

• If your order total is less than the gift card balance, the remaining balance will stay on the gift card for future use

14.3 Lost or Stolen Gift Cards

Treat your gift card like cash. Arc Line Mobility is not responsible for lost, stolen, or unauthorized use of gift cards.

15. Currency and International Transactions

15.1 Currency

All transactions on the Arc Line Mobility website are processed in U.S. dollars (USD). If your payment method is denominated in another currency, your card issuer or payment processor will handle the currency conversion, and any associated fees will be your responsibility.

15.2 International Fees

Some payment methods may charge international transaction fees for purchases made from merchants in the United States. These fees are determined by your card issuer and are your sole responsibility.

16. Changes to This Payment Policy

We reserve the right to update, change, or modify this Payment Policy at any time without prior notice . The most current version will be posted on our website with the “Last Updated” date. Your continued use of our website or purchase of products following the posting of changes constitutes your acceptance of those changes .

17. Contact Information

If you have any questions, concerns, or disputes regarding payments, please contact us:

Email: info@arclinemobility.com
Phone: +1 789 2000
Hours: Monday-Friday, 9:00 AM – 5:00 PM (EST)

For billing disputes, please include your order number and a detailed description of the issue.

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By making a purchase from Arc Line Mobility, you acknowledge that you have read, understood, and agree to be bound by this Payment Policy.